PRIVACY POLICY

Last updated on May 22, 2018

EFFECTIVE DATE: May 25, 2018

 

Thank you for joining one of the world’s largest online dating platform. We at Waplog Social Network  (“Waplog”, “W-Match”, “DateWay”, "Service" “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data; in plain language, keeping legal and technical jargon to a minimum. Your privacy is at the core of the way we design and build our Services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Waplog, W-Match, Dateway website, mobile applications, APIs or related services (the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

 

Table of Contents

  1. What Data We Get
  2. How We Get Data About You
  3. What We Use Your Data For
  4. How We Share Information
  5. Your Rights
  6. Data Retention
  7. Data Protection and Security
  8. Children’s Privacy
  9. International Transfer Policy
  10. Privacy Policy Changes
  11. Contact Us

 

1.What Data We Collect

We collect certain data from you directly, like information you enter yourself, data about your usage, and data from third-party platforms you connect with us. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.

     1.1. Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

* The data listed above is stored by us and associated with your account in our Services.

1.2. Data From Others

In addition to the information you provide us directly, we receive information about you from others or by automated means, including:

  - Device Information: We collect information from and about the device(s) you use to access our Services, including: 

hardware and software information such as IP address, device type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

  - Other information with your consent: If you give us permission, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS,  Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the Services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it. Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo, video or streaming on the Services).

2. How We Get Data About You

We use tools like cookies, web beacons, analytics services, and advertising providers to gather the data listed below. Some of these tools offer you the ability to opt out of data collection. 

  2.1 Cookies

We use and may allow other service providers acting on our behalf (like Google Analytics and third party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools”) when you access and use the Services. You may read our Cookie Policy for more information on why we use them (such as authenticating you, remembering your preferences and settings, analyzing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social features) and how you can better control their use, through your browser settings and other tools.

       2.2 Analytics

We use third party SDKs for various reasons and down below is a list of each third party SDK we use to give better results by receiving better analytics. These information we give and receive are non-user specific. We use these tools to analyze your use of the Services, including information like third party websites you arrive from, how often you visit, events within the Service, usage and performance data and more. We use this data to improve the Services, better understand how the Services perform on different devices, and provide information that may be of interest to you. All the information we send is anonymized and cannot be tracked back to specific users. In other words, it is not possible to draw conclusions about a specific person.

- 3rd Party Usage Analytics Tools: We  use tools provided by Google Inc (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, “Google”) in our Services for usage analytics purposes. Answers tool owned by Fabric and acquired by Google is used for usage statistics (https://docs.fabric.io/android/fabric/data-privacy.html). Firebase (https://www.firebase.com/terms/privacy-policy.html) and Google Analytics (https://policies.google.com/privacy?hl=en) operated by Google are also used for usage analytics purpose.
Flurry(https://developer.yahoo.com/flurry/legal-privacy/terms-service/flurry-analytics-terms-service.html) operated by Yahoo and Facebook Analytics (https://developers.facebook.com/policy/) owned by Facebook Inc. are used for usage statistics.

- 3rd Party Conversion Tracking Tools: Branch.io (https://branch.io/policies/) and Google Conversion Tracking APIs are used for user conversion tracking.

- Crash Detection Tools: We use Crashlytics tools owned by Fabric (https://docs.fabric.io/android/fabric/data-privacy.html) for crash detection. It facilitates maintenance and improvement of the Services. All your crash data is collected anonymously.

       2.3 Online Advertising

We use third-party advertising services like Google’s ad services(DFP, Admob, AdX), Flurry, Facebook Audience Network, Smaato, Mopub and Inmobi to deliver online advertisements to our end users within our Services including mobile applications and websites. The ads may be based on information we know about you as detailed in Section 2.2  Data From Others and information that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other services, and may be personalized to your like and interests. When using other services you may also receive personalized online advertisements. From time to time we also advertise our Services on some third-party platforms like Google’s Adwords, Facebook, Apple’s Search Ads. We also use branch.io to track advertising campaign performances.

Depending on the types of advertising services we use, cookies or other tracking technologies may be placed on your computer, phone, or other device to collect data about your use of our Services, and those tracking technologies may be accessed in order to serve these personalized advertisements to you. To help deliver personalized advertising, we may provide these service providers with a hashed, anonymized version of your personal information in a non-human-readable form and content that you share publicly on the Services.

Only irreversibly anonymised data is used during all advertising processes including personalized adverstising thus this does not allow any conclusions to be drawn about the identity of the person concerned.

 3. What We Use Your Data For

The main reason we use your information is to deliver and improve our Services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

To administer your account and provide our Services to you

To help you connect with other users

To ensure a consistent experience across your devices

To provide new Waplog Social Network services to you

To serve you relevant offers and ads

To improve our Services and develop new ones

To prevent, detect and fight fraud or other illegal or unauthorized activities

To ensure legal compliance

To process your information as described above, we rely on the following legal bases:

Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.

Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our Services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.

Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

4. How We Share Information

       4.1 With Other Users:

You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publically viewable since neither you nor we can control what others do with your information once you share it.

       4.2 With Our Service Providers and Partners:

We use third parties to help us operate and improve our Services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

We may also share information with partners who distribute and assist us in advertising our Services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners (these partners are listed in sections 3.2 & 3.3)

We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.

       4.3 When Required by Law:

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

       4.4 To Enforce Legal Rights:

We may also share information:
        (i) if disclosure would mitigate our liability in an actual or threatened lawsuit;
        (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; 
        (iii) to enforce our agreements with you; and
        (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

        4.5 Monitor: 

Moderators to monitor activity on the site/apps and approve content. Fraud prevention and anti-spam providers to protect the service from criminal activity.

       4.6 Change of Control:

In the event that our Services or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, reorganisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

5. Your Rights

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. We want you to be in control of your information, so we have provided you with the following tools:

 

 We want you to be aware of your privacy rights. Here are a few key points to remember:

 For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.

 If you want to exercise any of your rights listed above please visit Feedback Page or email us at customerdesk@waplog.com.

6. Data Retention

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our Services, we implement a safety retention window of three months following account deletion. During this period, some of your account information will be retained although the account will of course not be visible on the Services anymore. Even after your account is terminated, all your data is deleted except some basic account data like email address, phone number, username, name and surname. We retain these data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

In practice, we delete or anonymize your information upon deletion of your account, unless:

  1. we must keep it to comply with applicable law (for instance, some “traffic data” is kept for some time to comply with statutory data retention obligations) as well as to prevent bot systems that are abusing the system;
  2. we must keep it to evidence our compliance with applicable law (for instance, records of consent to our Terms of Service , Privacy Policy and other similar consents are kept for five years);
  3. there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
  4. the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept for anti-fraud and anti-spam purposes. It is retained to prevent a user who was banned for unsafe behavior or security incidents like fraud from opening a new account.

Correspondence with our Customer Support team will be retained for longer to allow us to deal with any subsequent queries you may have but will usually be deleted within 6 years if there are no queries.

Anonymised information about activity on our Services is retained for longer periods of time for statistical and product research purposes but this is not attributable to an individual once the profile has been deleted.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific time frame due to technical constraints. The deleted data may also be available for up to 72 hours due to caching systems and the interconnection of proxy servers. Some of your data like photos may be in cache for 30 days, since the CDN service is renewed every 30 days.  

7. Data Protection and Security

We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact customerdesk@waplog.com with any concerns.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately.
We are not responsible for virus protection outside the our service network. We are also not responsible for damage or destruction of user data. We will pursue every detected attack by hackers, etc. under civil law and, if necessary, by the prosecution.

In case of a breach we will notify; the EU representatives, our DPO and our users who were or potentially were affected by the breach within 72 hours of the attack. We will get in contact via email thus, it is important that you sign up with a valid email address that you often check so you are notified of any harmful attacks that may occur.

8. Children’s Privacy

Our Services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from our Services. If we do delete a Profile because you violated our no children rule, we may retain basic account and profile information to ensure that you do not try to get around our rules by creating a new profile.

9. International Transfer Policy

In order to provide the Services to you, we must transfer your data to our servers and process it there. By visiting or using our Services, you consent to storage of your data on servers. If you are using the Services, you consent to the transfer, storage, and processing of your data. Specifically, personal data collected in Switzerland and the European Economic Area (“EEA”) is transferred and stored outside those areas.

That data is also processed outside of Switzerland and the EEA by our Waplog group companies, or our service providers, including to process transactions, facilitate payments, and provide support services as described in Section 3 & 4. We have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by Waplog and its processors. We operate a global network of servers including in Germany, Netherlands, Turkey and Canada. Data collected by advertising partners may also be held outside the European Economic Area. We ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place. If you want more information relating to the nature of the safeguards we have in place please email customerdesk@waplog.com.

10. Privacy Policy Changes

Because we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

11. Contact Us

If you have any questions regarding this privacy statement, the processing of your personal data, you can contact us directly. We are also available to you in the case of requests for information, requests or complaints:


Address: VLMedia Inc. Universiteler Mahallesi Ihsan Dogramac─▒ Bulvar─▒ Gumus Blok NO:29 B K1-1 ODTU TEKNOKENT Cankaya\Ankara TURKEY
FAX: +90(312)2101777
E-MAIL: customerdesk@waplog.com